At City Athletics Apparel, we are committed to delivering your orders efficiently and securely. Since we source products from Printify and AliExpress, shipping times and processes may vary. Please review the details below.
Order Processing Time
- Printify Products: Orders are processed and fulfilled within 2-7 business days.
- AliExpress Products: Processing times typically range from 3-5 business days but may vary based on the supplier.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Times
- Printify (Domestic):
- Standard shipping: 3-7 business days.
- Expedited shipping (if available): 1-3 business days.
- Printify (International):
- Standard shipping: 7-21 business days, depending on location.
- AliExpress (International):
- Shipping times vary by region and supplier, typically ranging from 10-45 days.
- Some items may take longer due to customs processing or international delays.
Shipping Costs
- Printify Products: Shipping costs are calculated at checkout based on the destination and product weight.
- AliExpress Products: Shipping rates vary by supplier and location. Some products may offer free shipping.
Multiple Shipments
- Because we work with multiple suppliers, your order may arrive in separate packages.
- You will receive tracking details for each package.
Tracking Information
- Once your order is shipped, you will receive an email with a tracking number.
- Please allow 24-48 hours for the tracking information to update.
Lost or Delayed Packages
- If your order has not arrived within the estimated shipping time, please contact us at [your support email].
- For AliExpress orders, please allow up to 45 days before reporting a lost package due to international shipping times.
- We will work with the supplier to resolve the issue and arrange a replacement or refund if necessary.
Customs & Import Taxes
- For international orders, customs fees or import taxes may apply, which are the responsibility of the customer.
- We are not responsible for delays caused by customs processing.