At City Athletics Apparel, we strive to ensure you are completely satisfied with your purchase. Since we source products from Printify and AliExpress, our return and exchange policy is outlined below.
Returns & Exchanges
- Damaged or Defective Items: If you receive a damaged, misprinted, or defective item, please contact us within 30 days of receiving your order. We’ll arrange a replacement or refund at no extra cost.
- Incorrect or Incomplete Orders: If you receive the wrong item or your order is incomplete, notify us within 30 days, and we will send the correct item or issue a refund.
- Size or Fit Issues: Because many of our items are made on demand or shipped directly from suppliers, we cannot accept returns or exchanges for size, color, or style issues. Please review size charts and product descriptions carefully before purchasing.
AliExpress-Sourced Products
- Shipping Timeframes: Products sourced from AliExpress may take longer to arrive due to international shipping. If your order has not arrived within 45 days, please contact us.
- Returns: For AliExpress items, returns are accepted only in cases of damage, defect, or incorrect items. Please provide photos as proof.
- Refunds or Reshipment: If your AliExpress product is lost in transit or arrives damaged, we will offer a refund or reship the item.
Refunds
- Approved refunds will be processed back to the original payment method.
- Refunds typically take 5-10 business days to appear in your account.
How to Initiate a Return
To request a return or report an issue, please email us at [your support email] with the following details:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item (if applicable)
Non-Returnable Items
- Gift cards, digital products, and clearance items are final sale and cannot be returned.
- Items with signs of wear or washing are not eligible for return.
Thank you for supporting City Athletics Apparel. We are committed to delivering high-quality products and excellent service!